Service Level Agreement

This Service Level Agreement ("SLA") describes the service standards, support commitments, uptime targets, and operational policies applicable to hosting services provided by Cloudy24.

By using Cloudy24 services, customers agree to comply with this SLA along with our Terms of Service, Acceptable Use Policy, Privacy Policy, and applicable laws including the Information Technology Act, 2000 (India).

Definitions

• “Cloudy24”, “we”, “us”, or “provider” refers to Cloudy24.com.
• “Customer”, “you”, or “client” refers to any person or organization using Cloudy24 services.
• “Service” refers to hosting, VPS, reseller, cloud, dedicated server, domain, email, or related solutions provided by Cloudy24.

Network Availability

Cloudy24 targets 99.9% monthly network availability for hosting services excluding scheduled maintenance, third-party outages, force majeure events, cyber attacks, customer-side issues, and circumstances beyond our reasonable control.

Planned maintenance activities may occasionally require temporary service interruption. Whenever reasonably possible, advance notice will be provided.

Support & Response

Cloudy24 provides technical assistance related to active hosting services through ticket systems, email, WhatsApp, or live chat where available.

• Critical issues are prioritized on a best-effort basis.
• Response times may vary depending on issue complexity and workload.
• Third-party software troubleshooting may be limited.

Scheduled Maintenance

Cloudy24 may perform scheduled upgrades, security patches, hardware replacements, or maintenance activities required for platform stability and security.

Scheduled maintenance windows are excluded from uptime calculations.

Customer Responsibilities

• Customers are responsible for maintaining backups of their websites, applications, emails, and databases.
• Customers must maintain secure passwords and account access practices.
• Customers must ensure their content complies with applicable laws and regulations.

Security & Abuse

Cloudy24 prohibits phishing, malware hosting, spam, unauthorized access attempts, copyright infringement, cryptocurrency abuse, DDoS attacks, illegal content, and other harmful activities.

Cloudy24 reserves the right to suspend or terminate any service involved in abusive or unlawful activity without prior notice.

Backup Disclaimer

Backup services provided by Cloudy24 are offered as a convenience only. Customers are solely responsible for maintaining independent backups of all important data.

Cloudy24 does not guarantee backup availability, completeness, or successful restoration.

Service Credits

In the event Cloudy24 fails to meet the stated monthly uptime target, eligible customers may request service credits.

• Credits apply only to affected hosting services.
• Requests must be submitted within 7 days of the incident.
• Total credits shall not exceed one month of recurring service fees.

Limitation of Liability

Cloudy24 shall not be liable for indirect, incidental, special, or consequential damages including loss of data, profits, revenue, business interruption, or reputation.

Maximum liability shall not exceed the amount paid by the customer for the affected service during the previous 30 days.

Force Majeure

Cloudy24 shall not be responsible for delays or failures caused by events beyond reasonable control including natural disasters, cyber attacks, war, internet outages, government restrictions, labor disputes, pandemics, power failures, or upstream provider issues.

Policy Changes

Cloudy24 reserves the right to modify this SLA at any time. Updated versions become effective immediately upon publication on this website.

Continued use of Cloudy24 services constitutes acceptance of the revised SLA.

Thank you for choosing Cloudy24.